Effective 18 September 2026
Course registrations
Cancellations must be made in writing to Fire Department Training Network, P.O. Box 1852, Indianapolis, IN 46206, or by email to
| Written cancellation received | Refund |
|---|---|
| 45 days or more before the course start date | 90% |
| 31 to 45 days before the course start date | 50% |
| Within 30 days of the course start date | None |
Name changes are permitted at no charge up to the start of the event. If the registered attendee cannot come, send someone else in their place rather than cancelling.
If FDTN cancels or reschedules a course, you may transfer your registration to another course or receive a full refund of the amount paid. FDTN is not responsible for travel or lodging costs.
Registrations made against a department purchase order are subject to net 30 invoice terms. Seats may be released where an invoice is not paid. See our Terms and Conditions.
Training materials and merchandise
FireNotes, Training Drills, DVDs and packages are instructional materials that can be copied, and are not returnable once shipped. Apparel and challenge coins are likewise final sale.
We will replace or refund any item that arrives damaged, defective, or is not what you ordered. Contact us at
Memberships
Annual memberships are non-refundable. Member benefits and FIRE TRAINING begin as soon as the membership is processed.
Fire Department Training Network is a 501(c)(3) non-profit organization. Membership contributions may qualify as a charitable contribution for tax purposes. Please consult your tax advisor regarding your own circumstances.
How refunds are issued
Approved refunds are returned to the original method of payment when possible. Please allow one billing cycle for the credit to appear on your statement. Purchase order and invoice payments are refunded by check to the paying department.
Questions
Fire Department Training Network, P.O. Box 1852, Indianapolis, IN 46206 · 317-862-9679 ·
